Software implementation — Vietnam-based team, SLA guaranteed.
Discovery, configuration, data migration, integration, and go-live — no more buying software and leaving it unused.
Dzo has delivered
Projects live
SLA response time
Genuine software titles
Post-go-live warranty
4 problems buying direct from the vendor leaves unresolved
Purchased but never adopted
Team unfamiliar with the new UI, no one to onboard → the license becomes wasted expenditure.
Legacy system integration
The new CRM must connect to the old accounting system, the ERP must sync data — buying direct from the vendor leaves this unresolved.
Data migration risk
Moving data from Excel/Sheets/legacy systems — one wrong field and you lose history. This requires a rigorous approach.
No local support when things break
Vendor support is in English and slow. You need a Vietnam-based team to resolve production issues immediately.
5-step implementation
Discovery
Understand workflows, existing systems, budget, and timeline.
Configuration
Set up tenant, users, roles, permissions, and branding.
Migration
Transfer data from legacy systems — integrity check at every step.
Integration
Connect accounting, CRM, email, SSO… via API/iPaaS.
Go-live + SLA
Hand-off training + committed operational support under SLA.
One point of contact, full deliverables
Every project has a dedicated project manager and technical consultant from kick-off to hand-off, plus a 90-day warranty.
- ✓Dedicated project manager
- ✓Technical consultant onsite/remote
- ✓Migration toolkit (Excel/CSV/DB)
- ✓Configuration documentation in Vietnamese
- ✓Test plan + UAT
- ✓Admin + end-user training
- ✓Hand-off documentation
- ✓90-day post-go-live warranty
Frequently asked questions
How long does implementation take?
Depends on scale and complexity. Microsoft 365 for 50 users: 1–2 weeks. CRM/ERP for 200+ users: 4–12 weeks.
Do you support migration from legacy software?
Yes. Dzo has migration toolkits for common sources: Excel, Google Sheets, SAP, MISA, Bravo, and other CRMs.
What does the SLA cover specifically?
Response time by severity: Critical (production down) <2h, High <4h, Medium <1 business day, Low <3 business days. Coverage 8:30–18:00 Mon–Fri.
Is there support after go-live?
Yes. A 90-day free warranty is included. Beyond that, retainer support packages are available on request.
Ready to implement the software you just purchased?
Book a free discovery session — Dzo delivers a project plan within 5 business days.
Book an implementation consultation