Atlassian Confluence
Atlassian Confluence is the world's leading enterprise wiki and knowledge management platform — where all technical documentation, internal processes, meeting notes, and project documents are stored, searched, and collaborated on centrally. Tightly integrated with Jira and 3,000+ apps in the Atlassian Marketplace.
Overview
Atlassian Confluence is an enterprise wiki platform designed to centralise all of an organisation's knowledge, processes, and documentation into a single location. Instead of documents scattered across emails, USB drives, personal Google Drives, or unorganised shared folders, Confluence provides a clear Space structure, granular permissions, and instant full-text search.
Confluence organises content in a Space → Page → Child Page hierarchy, allowing each department (IT, Sales, HR, Projects) to have its own dedicated workspace within the same platform. Each wiki page supports rich embedded macros: charts, data tables, video, Jira statuses, calendars, and more.
When used in combination with Jira, Confluence becomes the "memory" of every project: requirements documents (PRD), sprint plans, deployment guides, and postmortems are all linked directly to the corresponding Jira issues. This is why Confluence is favoured by technical, product, and operations teams worldwide.
Atlassian offers two deployment models: Cloud (hosted on Atlassian infrastructure, immediately accessible) and Data Center (self-hosted, suited to businesses with strict security/compliance requirements). Dzo advises on and implements both models with a specialist team in Vietnam.
Key features
Content Creation & Management
- → Visual editor — WYSIWYG, drag-and-drop blocks, Markdown support
- → Template library — 70+ templates for meeting notes, sprint reviews, PRDs
- → Embedded macros — charts, data tables, video, status indicators, calendars
- → Edit history — see who changed what, restore previous versions
- → Real-time co-authoring — multiple people editing the same page simultaneously
- → @mention & comments — tag users and discuss directly on the page
Organisation & Search
- → Spaces — dedicated workspaces for each department or project
- → Page Tree — unlimited-depth hierarchical page structure
- → Labels & Tags — tag pages for filtering and cross-Space searching
- → Full-text search — search within page content, attachments, and comments
- → Smart Search (AI) — contextual search suggestions
Security & Integrations
- → Permissions — by Space, user group, and individual page
- → SSO & SAML — login via Google, Azure AD, Okta (Standard+)
- → Audit Log — records all admin activity and changes
- → Jira Integration — embed Jira filters, roadmaps, and issues directly into pages
- → Slack/Teams Integration — receive Confluence notifications in Slack or Teams
Who it's for?
Software companies and IT services
- Ngành
- Software companies, IT services, SaaS, outsourcing
- Quy mô
- 15 – 200 technical staff
- Use case
- Technical documentation (API docs, system design), new developer onboarding, operations runbooks, incident postmortems
- Vì sao chọn
- Confluence + Jira is the global software industry's standard combination. A new developer can onboard by reading Confluence and have sufficient context — without repeatedly asking colleagues.
Multi-department enterprises needing cross-functional documentation
- Ngành
- Conglomerates, multi-department enterprises, manufacturing, financial services
- Quy mô
- 50 – 500 staff across multiple departments needing cross-functional documentation
- Use case
- Storing SOPs (standard operating procedures), internal policies, approval workflows, product knowledge — everything findable within 30 seconds
- Vì sao chọn
- Department-based Spaces with clear permissions. New hires onboard in 1 week instead of 1 month thanks to comprehensive documentation. Reduces dependency on "the person who knows" — knowledge becomes an organisational asset, not individual.
Agencies and project-based consultancies
- Ngành
- Agencies, consulting firms, professional services, education
- Quy mô
- 10 – 80 staff working on a project basis
- Use case
- Client project documentation, meeting notes, proposal storage, internal knowledge base to help junior staff learn quickly
- Vì sao chọn
- The Standard plan with 10 free users suits small agencies. As the agency grows, Confluence retains all project knowledge — never lost when staff leave.
Strengths
- ✓ Deep Jira integration — documentation and tasks linked bidirectionally
- ✓ Clear Space/Page structure — easy to organise by department and project
- ✓ Powerful full-text search and complete edit history
- ✓ 3,000+ integrated apps in the Atlassian Marketplace
- ✓ Granular permissions down to the individual page — control who views and who edits
Limitations to consider
- ! The editor interface can be complex for users unfamiliar with Atlassian tools
- ! Costs increase significantly at high user counts — requires careful TCO analysis before broad rollout
- ! Free plan limited to 10 users — not suitable for teams larger than 10 people
- ! Building the initial Space structure takes time — not immediately plug-and-play
Pricing
Reference pricing — Dzo provides an exact quote based on user count and annual commitment within 24 hours.
Free
- ✓ Unlimited wiki pages
- ✓ Unlimited Spaces
- ✓ Basic Jira integration
- ✓ Up to 10 users · 2 GB storage
- ✓ No SSO or audit log
Standard
- ✓ Unlimited users (up to 35,000)
- ✓ 250 GB storage
- ✓ Audit log and advanced permissions
- ✓ 9×5 technical support
- ✓ SSO via Google and Azure AD
- ✓ Advanced project templates
Premium
- ✓ All Standard features
- ✓ Unlimited storage
- ✓ Atlassian Intelligence (AI) — summarisation, suggestions, AI search
- ✓ Analytics & Insights — track most-viewed pages
- ✓ 24/7 support + committed SLA
- ✓ Sandbox environment for testing
Frequently asked questions
How does Confluence differ from Notion or SharePoint?
Confluence is purpose-built for technical documentation and enterprise processes, with deep integration with Jira and the entire Atlassian ecosystem. Notion is more flexible for individuals and small startups but lacks enterprise administration features such as granular audit logs and SSO. SharePoint is stronger for file storage but is more complex to use as a collaborative wiki.
Can I use Confluence without Jira?
Absolutely. Confluence is a standalone product — Jira is not required to use it. Many businesses use Confluence solely as an internal wiki without task management. However, combining both delivers maximum value when documentation and work are directly linked to each other.
Is a VAT invoice available? Can I pay in VND?
Yes. Dzo issues a valid electronic VAT invoice (hoá đơn đỏ) in compliance with Decree 123/2020 and accepts VND payment via corporate bank transfer. You do not need a direct Atlassian account or a foreign currency card — Dzo handles everything.
Where is data stored — Cloud or Data Center?
The Cloud plan stores data on Atlassian's AWS infrastructure, with data centres in the Southeast Asia region. The Data Center plan allows self-hosting on the business's own servers or private cloud (AWS, Azure, GCP) — suitable for organisations with domestic data storage requirements or strict compliance mandates. Dzo advises on and implements both options.
How does the Free plan compare to the Standard plan?
The Free plan is limited to 10 users, 2 GB storage, no audit log, no SSO, and community support only. Standard has unlimited users (up to 35,000), 250 GB storage, full audit log, SSO via Google/Azure AD, and official 9×5 technical support. Dzo recommends Standard for businesses with 11 or more users.
Interested in Atlassian Confluence?
Dzo delivers an exact quote within 24h — e-VAT invoice, VND payment, local training.