Atlassian Jira
Atlassian Jira is the world's leading project management and issue tracking tool — the industry standard for software development teams practising Agile/Scrum. Distributed by Dzo as an official partner with VAT invoice (hoá đơn đỏ) and a Vietnamese-speaking implementation team.
Overview
Atlassian Jira is a project management and issue tracking tool launched in 2002, now the industry standard for millions of software development teams worldwide. Jira is built around Agile methodology — helping dev teams plan sprints, track progress, manage backlogs, and release software systematically.
Jira is more than a task-logging tool — it is a powerful workflow system with full customisability: from issue types (Story, Bug, Epic, Task) to workflow statuses, from custom fields to screen schemes per project type.
The biggest differentiator between Jira and simpler project management tools is its depth in the software development lifecycle: direct integration with GitHub/GitLab/Bitbucket to track commits, branches, and pull requests; CI/CD pipeline integration; and specialised Agile reports (burndown chart, velocity, cumulative flow diagram).
When purchasing Jira through Dzo, businesses receive a VAT invoice (hoá đơn đỏ), VND payment, an Atlassian Solution Partner expert to advise on workflow setup, Vietnamese-language team training, and Zalo technical support during business hours.
Key features
Agile Project Management
- → Scrum board — sprint planning, daily standup view, sprint review
- → Kanban board — WIP limits, continuous flow, cycle time tracking
- → Backlog — drag-and-drop prioritisation, epic grouping, version planning
- → Roadmap — timeline view of epics and features by quarter/year
- → Issue types — Epic, Story, Bug, Task, Subtask fully customisable
- → Workflow designer — design custom processes with conditions and validators
DevOps Integrations
- → GitHub/GitLab/Bitbucket — commits, branches, and PRs automatically linked to issues
- → CI/CD deployment — track deployment status directly within issues
- → Release tracking — manage versions, fix versions, and release notes
- → Automation — rules triggered automatically by Git events
- → Slack/Teams — Jira notifications delivered to team chat channels
Reporting & Analytics
- → Burndown chart — track daily sprint completion progress
- → Velocity report — average throughput by sprint, used for planning forecasts
- → Cumulative flow diagram — identify bottlenecks in the workflow
- → Sprint report — summary of completed, incomplete, and removed items per sprint
- → Custom dashboards — chart widgets, filter results, activity streams
Who it's for?
Software companies and tech startups
- Ngành
- Software companies, tech startups, in-house IT teams
- Quy mô
- 5 – 200 developers using Agile/Scrum methodology
- Use case
- Sprint planning, bug tracking, code review workflows, release management, CI/CD deployment tracking
- Vì sao chọn
- Jira is the tool every developer already knows — no time wasted learning new concepts. GitHub/GitLab integration means developers never need to leave their IDE to update issues. Sprint burndown and velocity reports help PMs make data-driven decisions.
Enterprises managing multiple concurrent IT projects
- Ngành
- Enterprises with IT/operations teams tracking multiple parallel projects
- Quy mô
- 50 – 500 staff, multiple independently working teams
- Use case
- Managing ERP deployment, IT infrastructure, and transformation projects — multiple teams working in parallel with a need for overall visibility
- Vì sao chọn
- Jira Premium with Advanced Roadmaps lets PMs track the progress of multiple teams simultaneously, identifying dependencies and bottlenecks early. Combine with Confluence to store technical documentation directly alongside Jira issues.
IT helpdesk and internal ticketing teams
- Ngành
- Organisations needing an internal IT ticketing and helpdesk system
- Quy mô
- 20 – 200 staff with an IT team supporting internal users
- Use case
- IT helpdesk, internal technical support requests, system incident tracking, change management
- Vì sao chọn
- Jira Service Management (within the Atlassian ecosystem) adds ITSM/ITIL workflows on top of Jira. The IT team uses Jira Software for dev and Jira Service Management for helpdesk — a single platform with two-way linked data.
Strengths
- ✓ Industry standard for software development teams — every developer already knows how to use Jira
- ✓ Fully customisable workflows — adaptable to any development process
- ✓ Deep integration with GitHub/GitLab/Bitbucket — developers never need to switch tabs
- ✓ Marketplace with 3,000+ plugins — extend functionality to meet any requirement
- ✓ Powerful automation rules — automate many repetitive actions
Limitations to consider
- ! Complex interface — onboarding takes time, especially for those unfamiliar with Agile
- ! Interface not yet in Vietnamese — requires Vietnamese-language documentation and training support from Dzo
- ! Not the best tool for non-technical teams unfamiliar with Agile processes
- ! Costs rise quickly when multiple paid Marketplace plugins are needed
Pricing
Reference pricing — Dzo provides an exact quote based on user count within 24 hours. Discounts available for annual commitments.
Free
- ✓ Scrum & Kanban boards
- ✓ Backlog and sprint planning
- ✓ Basic Agile reports
- ✓ Automation (100 rules/month)
- ✓ Up to 10 users · 2 GB storage
Standard
- ✓ All Free features
- ✓ Unlimited users
- ✓ Project-level permissions
- ✓ Unlimited automation
- ✓ Audit log, user provisioning
- ✓ 250 GB storage
Premium
- ✓ All Standard features
- ✓ Advanced Roadmaps — multi-team planning
- ✓ Unlimited storage
- ✓ IP allowlist, SAML SSO
- ✓ 99.9% SLA uptime guarantee
- ✓ Sandbox environment
Frequently asked questions
What is the difference between Jira Software and Jira Work Management?
Jira Software is designed for software development teams — it has Scrum/Kanban boards, sprint planning, backlog, release tracking, and CI/CD integration. Jira Work Management (JWM) is for non-technical teams (marketing, HR, legal) with a simpler interface and no sprint concept. When you purchase Jira Standard/Premium, you get access to both project types.
Can Jira integrate with GitHub/GitLab?
Yes — Jira integrates deeply with GitHub, GitLab, and Bitbucket. When a developer commits code with a Jira issue key in the commit message, the issue is automatically updated and displays the linked commit. The Bitbucket integration (also Atlassian) is the most seamless. Dzo supports Git integration setup for your team.
Does Jira support Vietnamese?
The Jira interface is not yet fully in Vietnamese, but all project names, issue types, workflow statuses, and custom fields can be set in Vietnamese. Dzo provides comprehensive Vietnamese-language documentation and delivers onsite/online training on Agile, Scrum, and how to use Jira for your team.
Is the Jira Free plan sufficient?
Jira Free is sufficient for small teams of up to 10 users — it includes Scrum/Kanban boards, a backlog, and basic reports. When you need more automation rules, tiered project-level permissions, an audit log, or more than 10 users — upgrade to Standard. Dzo advises on the right time to upgrade based on your team's actual needs.
Is a VAT invoice available when purchasing Jira through Dzo?
Yes. Dzo issues a valid electronic VAT invoice (hoá đơn đỏ) in compliance with Decree 123/2020 when you purchase Jira Standard or Premium through Dzo. Payment is in VND via corporate bank transfer — no foreign currency card required. The Free plan incurs no cost and therefore no invoice.
Interested in Atlassian Jira?
Dzo delivers an exact quote within 24h — e-VAT invoice, VND payment, local training.