Salesforce Sales Cloud
Salesforce Sales Cloud is the world's #1 CRM platform — complex sales workflows, multi-level Approval Processes, Einstein AI for deal forecasting, and the AppExchange ecosystem with 7,000+ apps. Deployed by Dzo's Salesforce consulting team with VAT invoice (hoá đơn đỏ) and Vietnamese-language support.
Overview
Salesforce Sales Cloud is the world's leading CRM platform from Salesforce Inc. — used by millions of companies across 150+ countries to manage end-to-end sales processes. From leads and contacts management, opportunity pipelines, quotes and contracts, to revenue forecasting and sales team performance analytics.
The biggest differentiator between Salesforce and other CRMs is its unlimited customisation capability via Flow Builder, Process Builder, and Apex code — ideal for enterprises with complex sales processes, multi-level approvals, or deep integration requirements with ERP systems (SAP, Oracle, Microsoft Dynamics). AppExchange with 7,000+ apps lets you extend functionality without building from scratch.
Einstein AI is Salesforce's deeply embedded artificial intelligence suite — it analyses historical data to forecast win probability for each deal, suggests next best actions for sales reps, identifies pipeline risks, and automatically summarises customer conversations (Conversation Intelligence).
When purchasing Salesforce Sales Cloud through Dzo — a Salesforce Consulting Partner in Vietnam — businesses receive experienced consulting-led deployment, a valid electronic VAT invoice, Vietnamese-language training, and long-term post-sales technical support.
Key features
Core Sales
- → Leads & Accounts — manage leads, convert to accounts/contacts/opportunities
- → Opportunities — pipeline with customisable stages, probability, and close dates
- → Approval Process — automated multi-level approval for quotes, discounts, and contracts
- → Forecasting — revenue forecasting by territory, product, team, and quarter
- → Territory Management — geographic and industry-based territory assignment and permissions
AI Einstein & Automation
- → Einstein Lead Scoring — predict which leads are most likely to convert
- → Einstein Opportunity Scoring — win probability based on historical data
- → Flow Builder — complex workflow automation with multi-branch conditional logic
- → Einstein Conversation Insights — automated call recording and sales conversation analysis
- → Cadence (Sales Engagement) — automated outreach sequences for SDR/BDR teams
Platform & Integrations
- → AppExchange — 7,000+ apps, no-code SAP/Oracle/ERP integrations
- → Custom Objects & Fields — tailor the data model to your specific business processes
- → Apex & LWC — develop custom features on the Salesforce Platform
- → Reports & Dashboards — dynamic reports with real-time drill-down dashboards
- → REST/SOAP API — integrate with websites, ERP, accounting, and marketing tools
Who it's for?
Large enterprises and conglomerates
- Ngành
- Conglomerates and multinational companies in Vietnam
- Quy mô
- 50 – 500+ sales staff across multiple departments
- Use case
- Complex multi-level quote/contract approval workflows, territory management and regional permissions, integration with existing SAP/Oracle ERP systems
- Vì sao chọn
- Salesforce Approval Process and Territory Management handle complex hierarchies that other CRMs cannot. AppExchange has pre-built SAP connectors requiring no custom development.
B2B enterprise sales organisations
- Ngành
- B2B enterprise — long sales cycles, high deal values
- Quy mô
- 30 – 200 sales staff
- Use case
- Managing large multi-stakeholder deal pipelines, Conversation Intelligence for call analysis, AI identification of at-risk deals, Revenue Intelligence
- Vì sao chọn
- Einstein Opportunity Scoring and Conversation Intelligence help sales managers coach the right deals at the right time. Revenue Intelligence provides a comprehensive view of pipeline health and forecast accuracy.
Scale-ups and fast-growing startups
- Ngành
- Scale-ups, unicorns, and high-growth businesses
- Quy mô
- 50 – 300 staff, with plans to scale significantly over 2–3 years
- Use case
- CRM platform that scales from 50 to 500 users without migration; marketing automation integration; cohort analysis and revenue intelligence for board reporting
- Vì sao chọn
- Salesforce is a "grow into" platform — invest in setup once, expand features and users without limits. Series B/C startups typically choose Salesforce when they need board-level reporting standards for international investors.
Strengths
- ✓ Unlimited customisation — complex approval processes, custom objects, Apex code
- ✓ AppExchange 7,000+ apps — the largest ecosystem in the CRM market
- ✓ Deeply embedded Einstein AI — deal forecasting, conversation intelligence, next best action
- ✓ Strong SAP, Oracle, and Microsoft integration — ideal for enterprises with existing ERP
- ✓ Advanced reporting & analytics — drill-down reports to individual deal/contact level
Limitations to consider
- ! Cost is 2–4× higher than Zoho CRM — requires specific ROI assessment before deployment
- ! English interface — requires substantial training investment for sales teams
- ! Longer implementation timeline — enterprise deployments typically take 2–3 months
- ! Requires an experienced Salesforce Admin or partner to unlock the full feature set
Pricing
Starter Suite
- ✓ Up to 10 users
- ✓ Leads, Contacts, Accounts, Opportunities
- ✓ Email integration, task management
- ✓ Basic reports and dashboards
- ✓ No Approval Process or advanced Forecasting
Pro Suite / Enterprise
- ✓ Everything in Starter Suite
- ✓ Multi-level Approval Process
- ✓ Advanced Forecasting, Territory Management
- ✓ Unlimited Flow Builder automation
- ✓ Full API access
- ✓ AppExchange: all paid applications
Unlimited + Einstein 1
- ✓ Everything in Enterprise
- ✓ Full Einstein AI — Lead/Opportunity Scoring
- ✓ Einstein Conversation Intelligence
- ✓ Revenue Intelligence — deep forecast accuracy
- ✓ Unlimited sandbox
- ✓ 24/7 Salesforce support
Frequently asked questions
What size of business is Salesforce Sales Cloud best suited for?
Salesforce Sales Cloud is best suited for businesses with 20–30 or more sales users that have complex approval processes, or require deep integration with existing ERP systems (SAP, Oracle). For SMEs with fewer than 20 users, Zoho CRM is generally a more cost-effective choice with sufficient features. Dzo offers a free consultation to help you make the right decision.
Is a VAT invoice available? Can I pay in VND?
Yes. Dzo issues a valid electronic VAT invoice (hoá đơn đỏ) in compliance with Decree 123/2020, and accepts VND payment via corporate bank transfer. This is why Vietnamese businesses purchase through a Salesforce Consulting Partner rather than directly from Salesforce.com.
Does Salesforce have a Vietnamese interface?
Salesforce supports multiple languages but Vietnamese is not yet on the official list — the main interface is in English. However, Dzo provides Vietnamese-language user guides for each business function, Vietnamese-language training, and technical support via Zalo/phone during business hours.
How long does a Salesforce implementation take?
Starter Suite with basic setup: 1–2 weeks. Enterprise with custom Flows, complex Approval Processes, data migration from a legacy CRM, and ERP integration: typically 2–3 months. Dzo provides an accurate timeline after a free requirements discovery session — we do not commit to a timeline before fully understanding the scope.
What exactly does Einstein AI do in Salesforce?
Einstein has multiple modules: Lead Scoring (predicts which leads will convert), Opportunity Scoring (deal win probability), Activity Capture (automatically syncs email/calendar), Conversation Intelligence (records and analyses sales calls for coaching), and Revenue Intelligence (analyses pipeline health). Features vary by plan — Einstein 1 Sales is the most comprehensive.
Interested in Salesforce Sales Cloud?
Dzo delivers an exact quote within 24h — e-VAT invoice, VND payment, local training.